BISP WhatsApp Complaint Service 2025 – Complete Step-by-Step Guide to Report Your Rs. 13,500 Payment Issue
If you’re still waiting for your BISP Rs. 13,500 payment or facing issues like biometric errors, eligibility confusion, or deductions the BISP WhatsApp Complaint Service 2025 is now the fastest and most reliable way to get help.
This guide walks you through the entire process: official WhatsApp complaint numbers, how to write your message, what documents to attach, and when to expect a reply all while avoiding the need to visit any office.
Why BISP Introduced the WhatsApp Complaint Method in 2025
The Benazir Income Support Programme (BISP) has long been a source of financial relief for millions of deserving families across Pakistan. However, despite improvements in the distribution process, many beneficiaries still experience serious issues such as payment delays, biometric failures, and unauthorized deductions while trying to receive their Rs. 13,500 Kafalat installment.
To solve these problems more effectively and make support services more accessible, BISP has officially launched a WhatsApp-based complaint system in 2025. This update is part of the government’s effort to make grievance redressal faster, easier, and more transparent for all citizens.
📱 BISP WhatsApp Complaint Service 2025 – Quick Reference
A convenient way to report issues with payments, biometric verification, or records—no need to visit BISP offices. Complete guide for all provinces.
| Topic | Details | Key Information | Important Notes |
|---|---|---|---|
|
📱 Service
Why Use WhatsApp Complaint?Convenient complaint method |
Convenient Method A convenient way to report issues with payments, biometric verification, or records No Office Visit No need to visit BISP offices Quick Resolution Faster processing than traditional methods |
24/7 Access Send complaints anytime Document Support Attach photos and proof easily Track Progress Keep chat history for tracking |
Free Service Completely free for all beneficiaries Official Channel Government-verified service Province Specific Use correct number for your province |
|
👥 Users
Who Should Use It?Target beneficiaries |
Women Women unable to visit centers Elderly Citizens Senior citizens with mobility issues Remote Areas Families in remote locations Verification Issues Anyone facing CNIC or biometric problems |
Priority Groups Specially designed for vulnerable groups Accessibility Removes physical barriers Inclusive Service Available to all registered beneficiaries |
Registration Required Must be registered BISP beneficiary Valid CNIC Need valid CNIC for complaints All Programs Covers all BISP/Ehsaas programs |
|
⏱️ Response
Expected Reply TimeProcessing timeline |
Standard Time Usually within 48–72 hours Follow Up Follow up if needed after 72 hours Peak Times May take longer during high volume |
Auto Reply Confirmation message sent first Tracking Reference number provided Status Updates Regular updates on progress |
Be Patient Allow full 72 hours before follow-up Keep Records Save all chat conversations Persistent Follow-up Follow up if no response received |
|
📋 Requirements
What to Include in MessageRequired information |
Full Name Full name (as per CNIC) CNIC Number 13-digit CNIC number Issue Description Clear explanation of the issue Proof Documents Attach proof (CNIC photo, payment slip, screenshots) |
Accuracy Important Ensure all information is accurate Clear Photos Attach clear, readable photos Complete Details Provide comprehensive information |
No Fake Info Never provide false information Privacy Safe Your information is kept secure Multiple Attachments Can attach multiple proof documents |
📞 Official BISP WhatsApp Numbers by Province
Before submitting your complaint, ensure you save the correct number for your province. Each region has dedicated WhatsApp support.
| Province/Region | Official WhatsApp Number | Coverage Area | Important Instructions |
|---|---|---|---|
|
📌 Punjab
Punjab ProvinceAll Punjab districts |
Punjab WhatsApp:
0325‑5365520
Add to contacts before messaging |
All Districts Covers all Punjab districts Major Cities Lahore, Multan, Faisalabad, Rawalpindi, etc. Rural Areas All rural and remote areas of Punjab |
Punjab Only Only for Punjab residents Verify Province Confirm your district is in Punjab 24/7 Available Can send messages anytime |
|
📌 Sindh
Sindh ProvinceAll Sindh districts |
Sindh WhatsApp:
0325‑5365473
Add to contacts before messaging |
All Districts Covers all Sindh districts Major Cities Karachi, Hyderabad, Sukkur, Larkana, etc. Rural Areas All rural and remote areas of Sindh |
Sindh Only Only for Sindh residents Verify Province Confirm your district is in Sindh Urdu/Sindhi Support Support in local languages |
|
📌 Balochistan
Balochistan ProvinceAll Balochistan districts |
Balochistan WhatsApp:
0325‑5365469
Add to contacts before messaging |
All Districts Covers all Balochistan districts Major Cities Quetta, Gwadar, Khuzdar, Sibi, etc. Remote Areas Special support for remote regions |
Balochistan Only Only for Balochistan residents Remote Support Special assistance for remote areas Multi-language Support in Urdu, Balochi, Pashto |
|
📌 KP/AJK/GB
KP, AJK & Gilgit-BaltistanNorthern regions |
KP/AJK/GB WhatsApp:
0325‑5365476
Add to contacts before messaging |
Three Regions Khyber Pakhtunkhwa, AJK, Gilgit-Baltistan Major Cities Peshawar, Muzaffarabad, Gilgit, etc. Mountain Areas Special support for mountainous regions |
Three Regions Only Only for KP, AJK, GB residents Mountain Support Understanding of geographical challenges Pashto Support Support in Urdu and Pashto |
📝 Step-by-Step Process to File Your Complaint
Follow these detailed steps to ensure your BISP WhatsApp complaint is processed correctly and without delay.
| Step | Action Required | Detailed Instructions | Tips & Notes |
|---|---|---|---|
|
1️⃣ Step 1
Save NumberAdd to contacts |
Save Correct Number Add your province-specific BISP WhatsApp number to your contacts Contact Name Save as “BISP [Province] Official” Verify Number Double-check the number before saving |
Open your phone’s contact app
Add new contact
Enter the correct WhatsApp number
Save with clear name
Verify number is saved correctly
|
Easy Access Saved contact makes future messaging easier Correct Province Ensure you save your province’s number Backup Take screenshot of number as backup |
|
2️⃣ Step 2
Open WhatsAppStart conversation |
Open WhatsApp Start a new conversation with the saved number New Chat Find the saved contact and start chat Verify Contact Ensure you’re messaging the correct number |
Open WhatsApp application
Tap on “New Chat” or “+”
Find your saved BISP contact
Tap to open conversation
Verify number matches your province
|
WhatsApp Required Ensure WhatsApp is installed and working Internet Connection Need stable internet for messaging Official Number Only message official BISP numbers |
|
3️⃣ Step 3
Type ComplaintClear message |
Clear Message Type your complaint clearly with all required information Required Info Full name, CNIC, and issue description Be Specific Describe your problem in detail |
Start with your full name (as per CNIC)
Add your 13-digit CNIC number
Clearly explain your issue
Mention specific problem details
Review message before sending
|
Clear Language Use simple, clear language Urdu/English Can write in Urdu or English Accurate Info Ensure all information is accurate |
|
4️⃣ Step 4
Attach ProofSupporting documents |
Attach Documents Attach supporting documents and proof Required Docs CNIC photo, payment slip, screenshots Clear Photos Ensure all photos are clear and readable |
Take clear photo of CNIC (front and back)
Attach payment slip if available
Include 8171 status screenshots
Add any other relevant documents
Verify all attachments are clear
|
Multiple Attachments Can attach multiple documents File Size Keep file sizes reasonable Clear Quality Blurry photos may delay processing |
|
5️⃣ Step 5
Send & WaitSubmit complaint |
Send Message Send your message and wait for response Confirmation Look for delivery confirmation Be Patient Wait 48-72 hours for response |
Review your complete message
Check all attachments are included
Tap send button
Wait for delivery confirmation
Save chat conversation
|
Keep Record Save the entire conversation Follow Up Follow up if no response in 72 hours Don’t Spam Don’t send multiple messages immediately |
|
6️⃣ Step 6
Keep SafeRecord keeping |
Save Chat Always keep a record of your complaint Screenshots Take screenshots of important messages Reference ID Ask for tracking ID if provided |
Screenshot your complaint message
Save any reference numbers provided
Keep chat history intact
Note down submission date and time
Backup important information
|
Future Reference Useful for future follow-ups Proof of Submission Serves as proof you filed complaint Don’t Delete Don’t delete chat until issue resolved |
❌ Issues You Can Resolve Through BISP WhatsApp Service
Complete list of problems that can be resolved through the official WhatsApp complaint service for all BISP and Ehsaas programs.
| Issue Category | Specific Problems | What to Include | Expected Resolution |
|---|---|---|---|
|
💰 Payment
Payment IssuesMissing or delayed payments |
Missing Rs. 13,500 Delayed or Missing Rs. 13,500 Kafalat Payment Unauthorized Deductions Unauthorized Deductions from Your Payment Partial Payment Received less than expected amount |
Payment Details Expected payment amount and date Bank Details Collection center or bank information Receipt/Slip Any payment receipts or slips |
Payment Release Payment will be released or corrected Investigation Deduction issues will be investigated Compensation Missing amounts will be compensated |
|
👆 Biometric
Verification IssuesBiometric and CNIC problems |
Biometric Mismatch Biometric or Thumbprint Verification Failure CNIC Issues CNIC Marked Ineligible Despite Completed Survey Record Errors Incorrect Family or Record Details |
CNIC Photos Clear photos of CNIC front and back Error Details Specific error messages received Previous Records Any previous successful verifications |
Manual Verification Manual verification will be arranged Record Correction Incorrect records will be updated Alternative Process Alternative verification methods provided |
|
📚 Programs
Other ProgramsAll BISP/Ehsaas programs |
Taleemi Wazaif Complaints Related to Taleemi Wazaif Program Nashonuma Nashonuma Program Issues All BISP Programs Any other BISP/Ehsaas-related complaints |
Program Name Specify which program you’re complaining about Registration Details Your registration information for that program Specific Issue Clear description of the problem |
Program-Specific Help Specialized assistance for each program Expert Review Program experts will review your case Comprehensive Solution Complete resolution of program issues |
|
📋 Registration
Registration ProblemsEligibility and registration issues |
Wrongly Ineligible Marked ineligible despite meeting criteria Survey Issues Problems with NSER survey data Status Errors Incorrect registration status |
Survey Documents NSER survey completion proof Eligibility Proof Documents showing you meet criteria Status Screenshots Screenshots of current status |
Status Review Registration status will be reviewed Data Correction Incorrect data will be corrected Re-evaluation Eligibility will be re-evaluated |
📎 Required Documents to Submit with Your Complaint
To ensure smooth processing of your BISP WhatsApp complaint, prepare and attach these essential documents with your message.
| Document Type | Requirements | How to Attach | Important Notes |
|---|---|---|---|
|
🆔 CNIC
Valid CNICPrimary identification |
Front & Back Valid CNIC (Front and back image, clear and readable) Current CNIC Must not be expired Clear Quality All text must be clearly visible |
Photo Method Take clear photos with good lighting Both Sides Attach both front and back photos High Resolution Use high-quality camera settings |
No Blur Blurry photos will delay processing Good Lighting Take photos in good natural light Flat Surface Place CNIC on flat surface for photo |
|
🧾 Payment
Payment DocumentsPayment-related proof |
Payment Slip Payment Slip or Bank Receipt (If available) Collection Receipt Any collection center receipts Bank Statements Bank statements showing transactions |
Clear Photos Take clear photos of all receipts Multiple Documents Can attach multiple payment documents Scan Option Use scanning apps for better quality |
Not Always Required Include if available, not mandatory Helpful Evidence Strengthens your complaint case Keep Originals Keep original documents safe |
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